At Retirely, we are committed to providing valuable resources and services that help users plan for a secure retirement. This Return and Refund Policy explains the terms under which payments, subscriptions, or service fees may be refundable. By using our platform and services, you acknowledge and agree to the terms outlined below.

1. General Refund Policy
Retirely provides access to digital informational resources, planning tools, and educational services. Due to the nature of digital content and services, all sales are considered final once access has been granted or services have been initiated. We encourage users to carefully review service descriptions and request any additional information prior to purchasing access or subscribing to any of our offerings.

2. Eligibility for Refunds
Refunds may only be considered in the following limited circumstances:

Service Not Delivered: If a purchased service has not been delivered due to an error on our part, and the user notifies us within seven (7) days of purchase, a full refund may be issued.

Technical Issues: If significant technical problems, for which Retirely is responsible, prevent you from accessing purchased services or content, and those problems cannot be resolved within a reasonable time frame, a partial or full refund may be considered.

Duplicate Transactions: If you are mistakenly charged more than once for the same service or transaction, we will issue a refund for the duplicate charge after verification.

Refund requests outside of these specific circumstances will not be considered.

3. How to Request a Refund
To request a refund, you must contact us in writing within seven (7) calendar days of the original transaction. Please provide the following information to help us process your request:

Full name

Email address associated with the purchase

Date of transaction

Description of the issue

Refund requests should be sent to:
Email: [email protected]

We aim to review and respond to all refund requests within ten (10) business days.

4. Refund Method
If your refund request is approved, the refund will be issued to the original method of payment used during the transaction. Refunds may take up to ten (10) business days to appear on your bank statement, depending on your financial institution.

5. Non-Refundable Services
Certain services and transactions are non-refundable, including:

Completed consultations or advisory sessions

Customized reports, plans, or analyses provided digitally

Access to digital content that has been downloaded or accessed after purchase

Because these services involve the immediate delivery of value, they are not eligible for refunds once initiated or accessed.

6. Changes to This Policy
Retirely reserves the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on this page. It is your responsibility to review this Policy periodically for any updates.

7. Contact Information
If you have any questions regarding this Return and Refund Policy or require assistance with a refund inquiry, please contact us:

Phone: +1 438-855-2568
Address: 377 Rue des Seigneurs, Montréal, QC H3J 0A9, Canada
Email: [email protected]